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Richmond approves changes to how its 911 EMS calls are handled

RICHMOND, Va. (WRIC) — Richmond leaders are making changes to how certain 911 calls are processed in hopes of improving emergency services for citizens in need. During a regular meeting on Monday, ...
New York Post

The AI taking police calls while LA falls behind on 911 response times

A Seattle tech firm says it can help pull Los Angeles’ overloaded 911 system back from the brink by letting artificial intelligence handle routine complaints. Public safety technology company Aurelian ...
USA Today

How AI is helping 911 dispatchers get help there faster

DENVER ‒ In one of the last places where a real live person answers the phone immediately, AI is now playing an increasingly important role in helping 911 dispatchers speed police, firefighters and ...
The Columbian

Clark County’s 911 center launches AI system to handle nonemergency calls

Clark County’s emergency dispatch center is turning to AI to ease the burden on human 911 call takers. Clark Regional Emergency Services Agency has launched AVA, a new artificial intelligence system ...
WRAL

Wake County EMS introduces triage system to prioritize life-threatening 911 calls

Wake County EMS is adjusting how it prioritizes emergency calls to improve patient outcomes and balance demand from the county’s soaring population growth. Wake County 911 dispatchers will now be ...