Research: In his newest research, Professor Qi seeks to apply operations management principles and techniques to resolve customer service issues in a variety of fields, such as healthcare service and ...

Many power plant operators began their careers in the armed forces. Why is the military such a good training ground? Perhaps the answer lies in the principles instilled in recruits from day one of ...

The term "operations management" refers to the coordination and culmination of primary business undertakings that result in achieving organizational goals and objectives. Operations management focuses ...

Rebecca McClay has 10+ years of experience writing and editing content. Rebecca is an expert in personal finance, business, and financial markets. She received her master's in business journalism from ...

Discover how total quality management (TQM) improves product quality, streamlines processes, and enhances customer satisfaction by holding all parties to production accountable.

The doctoral program in Technology & Operations Management prepares students to conduct important research on a broad range of issues in operations and innovation. Students are trained in various ...

Managing a team can be quite complex. Effective leadership requires a balance of strategies that resonate emotionally and financially with employees. Today’s workers value authentic managers who see ...

In “Principles-Based Operations: A Military-Proven Method Part I,” I alluded to the institutionalization of the military service. Specifically, I wrote about the U.S. Navy’s nuclear power program and ...