Being a patient is already hard. At best, routine medical care can be a nuisance to schedule, usually requires time off work and comes with a copay. When it’s bad, it can be really bad: an accident or ...

In a new study published by Nature, the Southern California Permanente Medical Group shares results on the Kaiser Permanente Intelligent Navigator (KPIN), a new platform using artificial intelligence ...

Despite decades of patient safety initiatives, preventable harm remains prevalent in health care. This article posits that a ...

Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

Patient experience is a crucial aspect of healthcare that can significantly influence the success of health providers and practices regarding patient satisfaction and revenue. Positive experiences ...

Please provide your email address to receive an email when new articles are posted on . Dialysis at home dates to the 1960s, yet teaching continues today about training and supporting patients who ...

BJC is enhancing ED experiences by providing digital wait time updates and proactive communication to reduce patient frustration. Physician training must evolve. Healthcare leaders are pushing for ...

Oncologists are leveraging TikTok to provide evidence-based cancer education, breaking down complex clinical topics for ...

Christina Lundeen, BSN, RN, a clinical care coordinator in the UAB Division of Gastrointestinal Surgery, has been named a 2025 Patient Experience Hero by UAB's Office of Patient Experience and ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...