May 26, 2025 · Note: Some types of credits may have restrictions (e.g., region-locked, store-specific, or non-transferable). If you're unsure what the credit applies to, you can also check the Order History …

Microsoft Support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.

Learn how to redeem a Microsoft/Xbox gift card or other code or offer on your mobile device, Windows device, or Xbox console.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Dec 5, 2024 · I received an email confirmation that we have moved to the next level of credits and the credits reflected on out account. But I checked after some hours and the credits are gone.I cant see …

Learn how to check your Microsoft account balance and manage your Xbox account effectively with step-by-step guidance on this support page.

May 1, 2026 · Learn to configure prepaid capacity packs vs pay-as-you-go billing for Microsoft 365 Copilot Chat. Set up billing policies and manage credits.

Find solutions for Xbox account and profile issues, manage settings, and get support for your Xbox experience.

Your AI credits will deduct automatically as you use Copilot in Microsoft 365 and Windows apps, including Designer, Create, Photos, Paint, Photos, Notepad, Word, and Excel. What’s the difference …

Earn Microsoft Rewards points through Xbox by shopping, gaming, or searching and redeem them for gift cards, sweepstakes, or donations.

Jul 10, 2026 · Copilot Credits power usage-based billing across eligible AI experiences. Discover how to allocate, monitor, and optimize spending in the Microsoft 365 admin center.