Open links in new tab
  1. Your Account and Profile – 23andMe Customer Care | International

    Get help managing your 23andMe account and profile through our International Customer Care Help Center.

  2. Your Account and Profile – 23andMe Customer Care

    Get help managing your 23andMe account and profile through our Customer Care Help Center.

  3. Accessing Your Raw Genetic Data – 23andMe Customer Care

    Accessing Your Raw Genetic Data The raw data provided by 23andMe has undergone a general quality review, however, only a …

  4. Registering Your DNA Test Kit – 23andMe Customer Care

    Important: Information entered during registration is only saved within your account once registration is completed. If you exit the …

  5. Locating Your DNA Test Kit Barcode – 23andMe Customer Care

    Your 14-digit barcode is printed directly on the side of your saliva collection tube. The barcode sequence will be displayed in the …

  6. Contact 23andMe Customer Care

    Contact 23andMe Customer Care We're here to help! Below are a few ways you can speak with a Customer Care Representative: 1 …

  7. Forgot Your Password? - 23andMe Customer Care

    Make sure that you enter the email address associated with your 23andMe account. * Look for an email titled "23andMe Password …

  8. Account Information: Changing Your Password or Email Address

    Additionally, you will need to unlink your 23andMe account and set a new password before updating your email address in your …

  9. Contact 23andMe Customer Care

    Contact 23andMe Customer Care We're here to help! Below are a few ways you can speak with a Customer Care Representative:

  10. Your Account and Profile – 23andMe Customer Care | Canada

    Get help managing your 23andMe account and profile through our International Customer Care Help Center.